Elevate your customer support with our UVdesk implementation services. We'll help you create organized, efficient, and responsive support solutions for superior customer satisfaction.


What is UVdesk?

UVdesk is a powerful open-source help desk and customer support platform designed to streamline customer interactions, ticket management, and support operations. It offers a range of features to enhance customer satisfaction and support team efficiency.

Key features

Multi-Channel Support

Manage customer interactions seamlessly across various channels, including email, chat, social media, and more.

Ticket Management

Streamline support ticket creation, assignment, and resolution for efficient customer service.


Automate repetitive tasks and processes to improve response times and efficiency.

Knowledge Base

Create and maintain a comprehensive knowledge base for self-service support and customer education.


Customize ticket workflows, forms, and automation rules to match your unique support requirements.


Integrate UVdesk with other systems and communication channels to streamline customer interactions and data exchange.

Reporting and Analytics

Access detailed reports and analytics to track support performance, response times, and customer satisfaction.

User-Friendly Interface

UVdesk offers an intuitive and user-friendly interface for support agents and customers, enhancing usability.

Multi-Language Support

Provide support in multiple languages to cater to a global customer base.

Role-Based Access Control

Implement role-based access controls to secure sensitive support data and information.

Customer Feedback Management

Collect and analyze customer feedback to continuously improve support quality.

Email Parsing

Automatically convert customer emails into support tickets for quick response and resolution.

Service Level Agreements

Define and manage SLAs to ensure timely resolution of support requests.

Mobile Accessibility

Access UVdesk on mobile devices, enabling support agents to respond to customer queries on the go.

UVdesk implementation

UVdesk implementation involves the setup and configuration of the UVdesk help desk and customer support software for your organization. This process includes tasks such as installing the software, configuring support workflows, creating user accounts, and customizing settings to align with your specific customer support needs. The aim is to ensure that UVdesk is ready to streamline your support operations efficiently.

UVdesk implementation

UVdesk custom module development

UVdesk custom module development enhances the functionality of the UVdesk help desk and customer support software by creating specialized extensions and add-ons. These modules are designed to address unique customer support requirements and can be tailored to meet specific business needs, extending UVdesk’s capabilities effectively.

UVdesk custom module development

UVdesk maintenance

UVdesk maintenance encompasses routine tasks such as software updates, security checks, and performance optimizations. It ensures that the UVdesk help desk and customer support software continues to operate smoothly, securely, and efficiently, supporting your organization’s customer support operations effectively.

UVdesk maintenance